Privacy Policy

Introduction

Melvina Peka Ministries is a healing ministry, empowers the broken through sharing the love of Christ and personal testimonies.

The ministry seeks to serve God as a body of Christ.

Donations

As a Ministry, we lean on donations and financial support.

Our youtube page subscriptions are free, we also post encouragements on social media and receive prayer requests. We have free downloads on messages on our website.

Donations are to be offered as a gift and are received as such. We will seek to steward donations in the support of the ministry as well as supporting other outreach programs the ministry is involved in.

Sales

Further to our free online teachings, we may offer for sale teaching resources. These may include such things as books, DVDs, CDs, and online courses. Such things may be offered for financial reward and will be subject to the delivery, refund, and policies listed below. Revenue from these sales will be collected and used by Melvina Peka Ministries in a similar way to donations with due care and respect, as is the legal requirement for a non-for profit entity. Where royalties are generated through book sales, such royalties will go to the relevant authors and legal holders of IP unless another agreement has been reached.

Privacy Policy

Introduction

Melvina Peka Ministries regards donor privacy as an important part of our relationship with our members; subscribers or other. The following privacy policy applies to all Melvina Peka Ministries users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, please contact melvinaministry@gmail.com.

Collection of Information

In order to subscribe to the Melvina Peka Ministries publications, offer donations, purchase material or comment on the page information is collected such as your name, address and email. Such information is collected in confidence and will not be offered or sold to third parties by Melvina Peka Ministries, except under the request of authorities.

Email correspondence may also be archived for the protection of our correspondents.

Any information collected by Melvina Peka Ministries is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

As our website is hosted by WordPress, WordPress collect stats based on activity and traffic. This includes clicking on links in the emails, and pages you visit. For more information please check out the 3rd Party privacy statements below. Occasionally we may use Mailpoet.

Automatic – for WordPress and its partners – https://automattic.com/privacy-notice/

Mailpoet – our backup email service – https://www.mailpoet.com/privacy-notice/

Use of Collection Information

Any details collected from Melvina Peka Ministries customers is required in order to provide an amicable venue for ministry, and in circumstances of e-store to provide you with our products and/or services, and a high level of customer service. The information provided will be generally be used for it’s intended purpose; such as (but not limited to) processing donations, maintaining a record of sales, generating invoices, generating statements, letters of gratitude and maintaining a context of communication. Sales information may be used to write a letter of gratitude, generally within a 6 month period.

Sales related correspondence is recorded in order to provide service references and to assist in our staff development.

Should any cases of fraud be suspected, we may disclose details of the transaction, including the date, amount, and email address connected to the transaction to official parties for investigation.

Statistics available to us through WordPress or MailPoet may be used to understand areas of growth and limitations in our website, for maintenance and upkeep purposes.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  If Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. Any Credit Card information that is required for repeated payments is passed onto the relevant payment gateways (I.E Donorbox, Stripe, Paypal or Eway), and secured under bank-level security. Any written records of credit card numbers given to us for the sake of a donation are destroyed as soon as they are processed. Checks banked via the mobile app are securely destroyed.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Payment information (PayPal/credit card transactions) is handled via third-party websites. Information for these services and information can be found on the following websites.

Credit card information; https://www.eway.com.au/legal#privacy

Paypal; https://www.paypal.com/au/webapps/mpp/ua/privacy-full

Donorbox; https://donorbox.org/privacy

Stripe; https://stripe.com/au/privacy

Website privacy information; https://wordpress.org/about/privacy

Automatic – for WordPress and its partners – https://automattic.com/privacy-notice/

Mailpoet – our backup email service – https://www.mailpoet.com/privacy-notice/

We do not give updates on changes to the privacy statements for these third parties. Please check this page, and the above-listed pages regularly to keep up to date.

If you have any further questions about security on our Website, you can email us at melvinaministry@gmail.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire to receive emails from us, you may follow the instructions on the unsubscribe page to remove your subscription and re-subscribe with new information if desired. As our website is WordPress based your subscription is treated as a desire to follow a blog.  In cases where information is kept on file – addresses and contact information, all efforts to maintain security will be used within the capacity of our ministry.

Should you require a subscription to be cancelled we will assist wherever possible using the information available to use.

On occasion, third parties may be contracted to assist in repairs to website’s back-end function. In such cases, contractors may be offered a temporary administration privilege, which also allows access to information such as email addresses and contact information. All such work is carried out in agreement that privacy and discretion must be respected and no private information should be accessed or gathered.

Should you desire to know what personal information is stored, please request it and we will endeavor to make it available. Due to the long lead time in communications, we will always endeavour to respond in a timely manner, but sometimes administration may be delayed in busy periods.

Service

Our primary service is a healing, empowering and advocating ministry which is free of charge with no obligation of financial reward. Any donations that are offered in response to this ministry is greatly appreciated, as it is invaluable to running and maintaining a faith-based ministry.

If you purchase a product or service from us (i.e. book, recording, ticket, course), we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). Credit card information is not stored by us and handled directly by our payment gateways (i.e Donorbox, Stripe, PayPal)

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Melvina Peka Ministries uses personally identifiable information for essential communications, such as Emails, sending accounts information, and critical service details. We may also use this information for other purposes, including some newsletter Emails.

Third Parties

Melvina Peka Ministries may at its discretion use other third parties to provide essential services on our site or for our business processes. These third parties include our payment gateways (i.e Donorbox, Stripe, PayPal) and website and email hosting (WordPress, Automatic, Mailpoet).

These third parties may have individual privacy policies that handle your information in different ways. It is outside of our control how third parties (i.e Donorbox, Stripe, PayPal) handle your information. Please make yourself aware of the privacy policies of these third parties.

Melvina Peka Ministries does not share any information with third parties for any unknown or unrelated uses.

To view our data protection policy please click this link.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Melvina Peka Ministries site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Melvina Peka Ministries.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Melvina Peka Security Policy

Melvina Peka uses the  Stripe and Donorbox for its online credit card transactions. As well as Paypal for credit card and electronic payment options.

Online credit card transactions performed on this site, not via means of Donorbox, Stripe or Paypal utilize the eWAY gateway are secured payments. We stopped using eWAY as a major payment portal some time ago, but we still use it for some recurring donations and store transactions. We simply found Stripe and Donorbox was a better combination.

The following is pertinent to eWAY transactions.

• Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by MPM or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data center, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Melvina Peka Ministries

For more information about eWAY and online credit card payments, please visit http://www.eWAY.com.au.

The following is taken from the Stripe policy page

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately. (Sourced June 27.2018 from https://stripe.com/au/privacy#security-and-retention)

Donorbox uses Stripe’s security as protection.

Paypal has dedicated a page to explaining their security protocols here: https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security

Delivery Policy

We hope to maintain regular and encouraging messages delivered free to a mass audience via social media services (i.e Facebook) as well as by means of email. We make no offer of “ messages to order” and as such should a “word” be requested we make no guarantee of delivery

<Physical goods> After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via postal service or courier in a timely manner; however, if goods are unavailable delivery will take a little longer. At times delivery times may be affected by conference schedules which may affect office staffing.

If you wish to query a delivery please contact us at melvinaministry@gmail.com.

<Digital Delivery> After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via sufficient means within two working days.

If you wish to query a delivery please contact us at melvinaministry@gmail.com.

Refund & Returns Policy

<Donations> Any donations offered to Melvina Peka Ministries are received as a gift free of obligation. We do not offer any refund of donations, despite a change of heart or grievance. In Australia and the USA, there are legal requirements against refunding donations, as these are the nations our ministry is based in we must adhere to these laws. If there are suspicious circumstances around a transaction we will notify relevant fraud authorities.

<Sales> If for any reason you are not completely satisfied with your purchase we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us at melvinaministry@gmail.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

Please note that we do not refund shipping costs on ordered products. Our 30 Day Money Back Guarantee does not apply to electronically delivered media and tickets.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and require that you prepay all return postage. You assume any risk of loss, theft or damaged goods during transit &amp; therefore advise you take out shipment registration of insurance with your postal carrier.  Melvina Peka Ministries will not be responsible for parcels lost or damaged in transit if you choose not to insure.

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